Regulations of the Online Store AstroFarms SP. Z.O.O
Effective from: May 30, 2025
§ 1 General provisions
1. The online store AstroFarms, available at www.astrofarms.space, is operated by AstroFarms Sp. z o.o., based in Łączki Brzeskie 72, 39-320 Przecław, Podkarpackie Voivodeship, NIP: 8172218290, REGON: 524843068, registered in the business register under KRS number 0001130578.
2. These regulations define the rules for using the store, placing orders, delivery, payments, returns, complaints, and personal data protection in accordance with GDPR.
3. Contact with the seller: email: sales@astrofarms.space, phone: +48 691 679 022, correspondence address: Łączki Brzeskie 72, 39-320 Przecław.
4. Definitions:
- Consumer: a natural person making a purchase unrelated to business activity.
- Client: any person or entity making a purchase in the store.
- Product: kombucha beverages of the AstroBucha brand available in the store.
- GDPR: Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.
§ 2 Conditions for using the store
1. To place an order, the Client must be at least 18 years old, have full legal capacity, and an active email address.
2. The store operates in the territory of Poland.
International shipments are possible only after prior individual arrangement of conditions with the store's customer service.
3. Product prices are stated in Polish zlotys (PLN) and include VAT. Shipping costs are provided when placing an order.
4. The Client agrees to provide true data when registering or purchasing.
§ 3 Placing orders
1. Orders can be placed via the website www.astrofarms.space by selecting products, adding them to the cart, and filling out the order form.
2. Placing an order requires acceptance of the regulations and confirmation by clicking the "I order and pay" button.
3. After placing an order, the Client receives an email confirmation containing purchase details.
4. The sales agreement is concluded at the moment the seller confirms the order.
5. The store reserves the right to refuse to fulfill an order in case of product unavailability or system errors.
§ 4 Payments
1. Available payment methods:
- Bank transfer to the account: PL12 3456 7890 1234 5678 9012 3456 (AstroFarms Sp. z o.o.).
- Online payment (Przelewy24, Blik, credit card).
2. Payment should be made within 3 business days from placing the order. Failure to pay results in the cancellation of the order.
3. VAT invoice or receipt will be sent electronically to the provided email address.
§ 5 Delivery
1. Products are delivered in the territory of Poland through selected courier companies and logistics operators cooperating with the store.
2. Available delivery methods:
- DPD Courier: 25 PLN (Poland), delivery time: 1-2 business days.
- Fedex Courier: 25 PLN (Poland), delivery time: 1-2 business days.
- InPost Parcel Lockers: 18 PLN (Poland), delivery time: 1-3 business days.
3. Costs of international delivery are determined individually.
4. The seller is not responsible for delays caused by the carrier.
§ 6 Right of withdrawal from the contract
1. The Consumer has the right to withdraw from the contract within 14 days of receiving the product without giving a reason.
2. To exercise the right of withdrawal, the Consumer should send a statement (e.g., email to sales@astrofarms.space) and return the product to the address: AstroFarms, Łączki Brzeskie 72, 39-320 Przecław.
3. The return of the product should occur in an unaltered state, in the original packaging.
4. The seller refunds the payment (including shipping costs) within 14 days of receiving the return.
5. The right of withdrawal does not apply in the case of food products delivered in sealed packaging that cannot be returned for health protection or hygiene reasons if the packaging has been opened after delivery.
§ 7 Complaints
1. The seller is responsible for the product's non-compliance with the agreement in accordance with the Consumer Rights Act.
2. Complaints should be reported to: sales@astrofarms.space or in writing to the business address.
3. The complaint should include: name and surname, address, purchase date, description of the defect, and customer request.
GET IN TOUCH
AstroFarms sp. z o.o.
Al. Zwycięstwa 96/98 IV.D013
81-451 Gdynia
KRS: 0001135978
NIP: 8172218290
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